Why Outsourcing To Foreign Countries Is Bad

Me to HP tech support: I’m going on a trip in a few weeks to the UK and I would like to be sure that when I go that I have the correct equipment to be able to plug in my HP laptop while I’m there. Is the current power supply that came with the notebook enough or do I need to purchase some converter?

Tech Support (with Indian accent): So is the problem that when you turn it on, you are not seeing anything at all?

I’m not making this up. This is exactly how the conversation went with the HP tech support. I still do not know what I need to do to use my HP Pavillion safely while in the UK at the end of the month. I tried searching their website. I was at one point told I could buy at travel kit for some $200 but no one could tell me what it would do for me — and besides, that was out of stock anyway.
Eventually I hung up while on hold for over 20 minutes after being on the phone for over an hour — 20 minutes of that was spent trying to wade through their phone system to find a human being on the other end.
All that means is now I still have to call back and do it all over again.

tags: HP, UK, travel, England, outsourcing

3 comments

1. on June 5, 2006 at 1:17 pm

   Big Dog said:

   I think the power supply will work because it converts AC to DC. You need to check the back and see if it reads 110-220. If it does you should be OK. I think when I was in the UK I used mine with no problem except you need an adapter to plug it in.

   If I were you i would call a local Dell store or visit a computer store. BestBuy or one of those should be able to tell you if you need anything special.

   Hope this helps and have a safe and fun time.

   BD

2. on June 5, 2006 at 1:26 pm

   n. mallory said:

   Well, the thing is that I went to Radio Shack and they told me to call HP. I’ll look at my power supply when I get home. I did buy an adapter kit but none of the adapters will work with the 3-prong of the laptop power cord.

3. on October 31, 2006 at 6:54 pm

   RD said:

   About outsourcing, I have to say this, Indians deserve to get some of their wealth back, which was looted by Western countries centuries ago.

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