UPS Won’t Deliver to The UPS STORE?

So, I finally ordered myself a dehumidifier/humidifier combo for the new apartment. I needed the dehumidifier for the downstairs of the apartment for summer and the humidifier for the piano and other wood stuff for winter. So, I could have spent almost $200 on each or bought this one that did both for $300. The combo seemed logical but I had to special order it. It is coming via UPS.

UPS tried to deliver it Friday around noon but of course I wasn’t home. They won’t leave it at the apartment like they do everything else — just sitting on the doorstep, you know. Apparently it needs an adult signature and just signing the notice and leaving it for the next attempt won’t do. I must be there in person. So, I asked if they could perhaps give me a projected arrival time as I can’t take a whole day off at work to sit around and wait on it. Nope. Won’t give me a general idea of when. Which is interesting since every other package they delivered was after 5pm and I thought that was their policy for the complex. Guess not.

So, I suggested an alternate address — my UPS Store address. You know, The UPS Store provides that service of receiving packages for you…that’s one of the things you pay for. They accept USPS and FedEx and have in the past for me. However, I was told by the rep on the phone that they won’t accept UPS shipments. I told her I probably wouldn’t renew my account then because what good were they?

Anyway, now I have to have this giant box delivered to work tomorrow. Ironically, I bet it isn’t delivered until after 5pm which will leave me sitting around waiting for it…

tags: UPS, stupidity

One comment

1. on September 15, 2006 at 9:12 am

   Ex-UPS Store Whore said:

   You got a misinformed rep, if the one you’re referring to was at The UPS Store. The long and the short of it:

   All UPS Stores used to be Mail Boxes Etc. In 2001, UPS bought the franchise as a whole, but individual franchisees kept the rights to each of their stores. As a result, they had a choice to switch to UPS Store branding or stay as Mail Boxes Etc. The catch, of course, is that anyone who goes to a UPS Store automatically assumes they provide the same services as the UPS hub counter in their area. They do not. They are a retail shipping outlet that just so happens to have the same name to pull you in and charge you a retail rate.

   But I digress. Your problem seems to be one of opening a mailbox with your local store. If that is the case, then per the agreement you signed, you are given a street address with suite number to use as a second address. This information is forwarded to the U.S. Postal Service as well. As a result, ANY deliveries made to the store with your name and box address MUST be signed for and then left in your mailbox there, or if it is too big to fit, a slip left in its place. I cannot tell you how many times I worked mornings that I waited for our regular delivery by 10:30 of UPS packages, signed for the whole thing after verifying each address was a boxholder, then sorted it as regular mail.

   Sounds like you talked to a new girl. Please inform her that you are a boxholder at her store. UPS Store policy is to refuse to accept shipments from just anyone who walks off the street and asked us to, but for a boxholder, any shipment through any carrier to that address must be accepted and given to you.

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